Policies

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Refunds (if applicable) : Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) : If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us. 

Exchanges (if applicable) : We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at chuck@joscoffee.com and send your item to: 1300 S. Congress Ave. Austin, TX 78704 

Shipping Policy : To return your product, you should mail your product to: 1300 S. Congress Ave. Austin,TX 78704 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy : Bunkhouse Management is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Bunkhouse Management may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Terms of Service : Shipping costs are flat-rate, based on weight and packages are shipped via USPS: Standard 0-5lbs - $8. Heavy Goods 5-25lbs - $15. Canada and Europe: $25. Rest of the World: $35. Orders ship within 2-3 days. Expedite shipping is available upon request - just call us and we will see what we can do, (512) 657-9784. 

Security Policy : We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.